Voluntary Product Accessibility Template for WA (The LISTSERV® Version 16.0 Web Interface)

Date: December 9, 2009
Name of Product: WA (The LISTSERV Version 16.0 Web Interface)
Contact for More Information: support@lsoft.com

This sheet applies to the Web Interface for LISTSERV Classic, LISTSERV HPO and LISTSERV Lite products, version 16.0.

The LISTSERV Web Interface (WA) falls under Section 1194.22 "Web-Based Internet Information and Applications" of the Section 508 standards.
All paragraphs in this section as well as sections 1194.31 and 1194.41 are either supported by WA or not applicable to WA.

Tables are provided below describing LISTSERV's conformance with each paragraph of these sections:

Following the tables is a longer discussion of the Remarks and Explanations as they relate to each user category of WA.

Section 1194.22 Web-Based Internet Information and Applications - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).

Supports

All images have "alt" tags. If desired, all text used can be changed or translated by the site maintainers or list owners using Edit Mode or by editing the TEXT templates in the Web Template Editor.

Images are used as icons or buttons only. No complex images requiring a "long description" are used.

See Remarks and Explanations below.

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

Not Applicable

No multimedia is used.

(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

Supports

Colors are used for aesthetics only, not to convey information.

In addition, site maintainers and list owners can edit the global style sheet that controls all colors, font sizes and the appearance of the Web Interface.

See Remarks and Explanations below.

(d) Documents shall be organized so they are readable without requiring an associated style sheet.

Supports

The style sheet is used for aesthetics only. If desired, site maintainers and list owners can freely edit or even disable the use of the global style sheet.

See Remarks and Explanations below.

(e) Redundant text links shall be provided for each active region of a server-side image map.

Not Applicable

No image maps are used.

(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

Not Applicable

No image maps are used.

(g) Row and column headers shall be identified for data tables.

Supports

See Remarks and Explanations below.

(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

Supports

See Remarks and Explanations below.

(i) Frames shall be titled with text that facilitates frame identification and navigation

Supports

No traditional frames are used. The message viewer for the list archives uses an iframe to display HTML parts. Users can also view the HTML parts in a separate window by following a link and can disable the use of the iframe altogether by making the text part the default view in Preferences.

(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Supports

No blinking or movement is used. Pages refresh only at user request.

(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

Not Applicable

All provisions are supported or not applicable. No text-only page is needed.

(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

Supports

The Web Interface uses scripts to display pop-up help windows and to power the pull-down navigation bar. All scripting can be disabled by each user in Preferences, in which case an alternate navigation system and non-script help windows are used.

See Remarks and Explanations below.

(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l).

Not Applicable

No applets or plug-ins are used directly by the Web Interface.

Email messages that have been sent to LISTSERV lists and archived may occasionally have attachments. These attachments may require a third-party application to view while using the Web Interface to browse list archives. L-Soft is not responsible for the accessibility and format of email messages sent through LISTSERV by its users.

(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Supports

The large majority of forms use the preferred <LABEL> tags to explicitly match labels to form fields.

In a few advanced functions, for programmatic reasons, the "alt" method of labeling the form fields was used. For example, the fields in the advanced filter function of the Changelog reporting pages use the "alt" attribute for labeling. Although this method of labeling is considered to meet accessibility guidelines, some assistive technologies may not be able to make use of the "alt" attribute. Advanced users who need access to all functions should avail themselves of assistive technology that can use the "alt" attribute for form field labeling. The majority of users will never need to use the affected forms.

See Remarks and Explanations below.

(o) A method shall be provided that permits users to skip repetitive navigation links.

Supports

The Web Interface includes a <a href="#skipnavlinks"> link on every page, which bypasses the links in the main navigation bar.

See Remarks and Explanations below.

(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Not Applicable

No timed responses are required.

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Section 1194.31 Functional Performance Criteria - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

Supports with Assistive Technology or Through Equivalent Facilitation

Compatible AT may be required as with any web-based application.

Visually impaired users need a web-page reader that will handle HTML 4.01 to use the Web Interface. Alternatively, users are not required to use the Web Interface at all to interface with LISTSERV; they can use an accessible email client, text editor and/or terminal emulator of their choice to interface directly with LISTSERV. See the VPAT for LISTSERV.

See Remarks and Explanations below.

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

Supports with Assistive Technology or Through Equivalent Facilitation

A larger text size and non-script navigation, which can be selected by each user in the Preferences section of the Web Interface, may facilitate users with visual acuity difficulties. In addition, site maintainers and list owners can edit the global style sheet that controls all colors, font sizes and the appearance of the Web Interface.

Otherwise, compatible AT may be required as with any Web-based application.

Visually impaired users need a Web-page reader that will handle HTML 4.01 to use the Web Interface. Alternatively, users are not required to use the Web Interface at all to interface with LISTSERV; they can use an accessible email client, text editor and/or terminal emulator of their choice to interface directly with LISTSERV. See the VPAT for LISTSERV.

See Remarks and Explanations below.

(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided,

Not Applicable

No hearing is required to use LISTSERV.

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Not Applicable

No audio information is provided by LISTSERV.

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Not Applicable

No user speech is required.

(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Supports with Assistive Technology or Through Equivalent Facilitation

A larger text size and non-script navigation, which can be selected by each user in the Preferences section of the Web Interface, may facilitate users with fine motor control difficulties. In addition, site maintainers and list owners can edit the global style sheet that controls all colors, font sizes and the appearance of the Web Interface.

Otherwise, compatible AT may be required as with any Web-based application.

Alternatively, users are not required to use the Web Interface at all to interface with LISTSERV; they can use an accessible email client, text editor and/or terminal emulator of their choice to interface directly with LISTSERV. See the VPAT for LISTSERV.

See Remarks and Explanations below.

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Section 1194.41 Information, Documentation and Support - Detail
Voluntary Product Accessibility Template

Criteria

Supporting Features

Remarks and Explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Supports

The LISTSERV Web Interface is documented in the LISTSERV documentation. LISTSERV documentation is currently available in HTML and PDF formats.

Users with current maintenance who need any of the publicly available documents in a different format may make a request to support@lsoft.com. L-Soft is constantly working on improving our documentation. If any deficiencies are found in the accessibility of the documentation, please report them to manuals@lsoft.com so that we may correct them.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supports

Our Website lists all the formats that our documentation is currently available in and provides links to obtaining them. If a particular document format is not currently available, users with current maintenance may make requests to support@lsoft.com.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Supports

Support for all L-Soft products and services is through email. Since L-Soft products are all email-centered, it is assumed that anyone using the products and needing support is able to use email. However, phone support is available on request.

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Remarks and Explanations

For most of the supported accessibility criteria, the "Remarks and explanations" are as follows.

This assessment applies to the version of WA and the web templates in the file default.wwwtpl supplied in the kit for LISTSERV 16.0 and later.

LISTSERV's functions are invoked with a command line interface accessible by sending plain text email commands to special email addresses on the LISTSERV server. The Web Interface to LISTSERV (also known as "WA") provides an alternative method of interacting with LISTSERV to perform some (though not all) of its functions.

The Web Interface is available for use with LISTSERV on all operating systems except VM. The Web Interface is not required for using LISTSERV, and site maintainers may choose not to install it even on the platforms where it is supported.

Use of the Web Interface is not required for using LISTSERV, and users with special requirements have the option of interacting with LISTSERV through an email-based command interface instead of using WA.

L-Soft has gone to a lot of effort to make the WA templates as accessible as possible "out-of-the-box". However, each site maintainer has the option of customizing all the templates used by WA, and each list owner has the option to customize all the list-related templates for each list. L-Soft can make no representations about the accessibility of customized templates; the site maintainers and list owners are responsible for any changes they introduce.

The pages of the Web Interface are generated dynamically depending on changing conditions (address accessing, status of address accessing, list settings, function being accessed, external factors of the server on which it is running, etc.). It is impossible for L-Soft to test every page under every possible condition. We believe that we have provided sufficient coverage in our accessibility testing. The effort to bring WA into compliance involved running representative web pages through an automated accessibility testing tool and then going over each of the pages manually to check those items that could not be detected automatically.

If, despite our efforts, any page is found to be inaccessible, subscribers should refer to their list owners, and list owners should refer to the site maintainers. Site maintainers who find that an accessibility issue lies within the L-Soft supplied "out-of-the-box" templates rather than in their customizations are encouraged both to immediately fix the problem for their site (by customizing their site templates) and to report the problem to L-Soft support so that development can make the appropriate fixes for all future versions of WA.

There are several types of LISTSERV users, and interaction with WA is dependent on the type of the user.

Subscribers

List subscribers are people who have requested and have been granted permission to subscribe to a particular mailing list so that they may receive the email messages sent through the list.

List subscribers may perform the following tasks using WA:

All of the above tasks can alternatively be accomplished by sending email messages to the LISTSERV command address or to the list address (for posting).

List Moderators

List moderators review messages posted to "moderated" mailing lists to determine whether the content of the message is consistent with the goal of the list and approve the messages to be distributed to the list's subscribers.

List moderators may perform the following tasks using WA:

All of the above tasks can alternatively be accomplished by sending email messages to the LISTSERV command address.

List Owners

List owners are the administrators of a list. They determine list policy and behavior, and may add, delete and modify subscriptions to the list.

List owners may perform the following tasks using WA:

All of the above tasks can alternatively be accomplished by sending email messages to the LISTSERV command address.

LISTSERV Site Maintainer

LISTSERV site maintainers are responsible for keeping the LISTSERV service running. They are also responsible for creating new lists.

LISTSERV site maintainers may perform the following tasks using WA:

All of the above tasks can alternatively be accomplished by sending email messages to the LISTSERV command address.

About These Assessments

This page was adapted from the Voluntary Product Accessibility Template Version 1.2, dated 5/6/2004.

The purpose of the Voluntary Product Accessibility Template is to assist federal contracting officials in making preliminary assessments regarding the availability of commercial electronic and information technology products and services with features that support accessibility.

The first column contains the lettered paragraphs of the subsections of the Section 508 standards. The second column describes the level of support for the provisions in that paragraph (ITIC's suggested language is used). The third column contains any additional remarks and explanations regarding specific features of the product that provide the support.

All assessments on this page are for the latest version of the Web Interface. If you are running an earlier version, you should upgrade for maximum accessibility.

The Web Interface pages are dynamically created, and their exact content depends not only on specific customizations made by the site administrator or list owner, but even on the data entered by each individual user, their status (as a non-subscriber, subscriber, list owner or site administrator) and other conditions. As such it is impossible to test every single page that might ever be generated by WA. We have run what we believe to be a representative selection of pages through the HiSoftware® AccVerify® DS2 Cynthia Says Edition accessibility assessment tool, and all have passed the Section 508 test. Manual checks were performed where indicated by the tool.