As explained above, changes made to the site configuration via the web administration interface are stored in a "site override" file called sitecfg.file, which by default is located in $LSVROOT/home under unix and in installationdrive:\LISTSERV\MAIN under Windows.  

This file is maintained automatically by LISTSERV and MUST NOT be edited by the site administrator unless specifically directed by L-Soft Support, for instance, in order to clear a setting that for some reason cannot be cleared from the web interface.

When providing your site configuration to L-Soft Support, please be sure to supply BOTH your regular site configuration file (go.user or site.cfg, as the case may be) AND the site override file (sitecfg.file), as both will be necessary to help diagnose whatever problem you are reporting.