Section 1
Introduction
Section 2
The Maestro Interface
Section 3
Defining a Job
Section 4
Defining Recipients
Section 5
Defining Content
Section 6
Defining Tracking
Section 7
Sender and Delivery Options
Section 8
Outbox
Section 9
Delivered Jobs
Tip Check Logs
Section 10
Reporting and Statistics
Section 11
User Settings
Appendix A
24 Hour Clock
Appendix B
International Character Sets
Delivered Jobs is a listing of all the e-mail jobs that have attempted delivery and whether they were processed successfully. Click the Job ID to see a display of detailed information on the job. The Delivered Job Details screen is composed of two tabbed pages, "Summary" and "Reports". The Summary screen lists details for the selected job. The Reports screen contains options and links to generate a "quick report" on the selected job.
It should be noted that a job might be processed successfully but still fail to be delivered. The processing state only describes the success or failure of the act of transferring the job to LISTSERV®. If LISTSERV® then for some reason fails to actually deliver the job, no messages will be sent, but the job will still be in the "successful" state inside of Maestro. For example, if the "LISTSERV list" recipients type is chosen, but there is a typo in the name of the list that is being sent to, then the job will be successfully transferred to LISTSERV® (the state is success in LISTSERV® Maestro), but the mail will not actually be sent anywhere, because the list name with the typo is unknown to LISTSERV®. Similarly, if virus-protection is enabled in LISTSERV® and a virus is found in the job, then no mail is sent by LISTSERV®, but since the job was successfully transferred to LISTSERV®, the state in LISTSERV® Maestro is still "success".
If a user suspects that a job that is shown as "successful" actually
was never sent for example because recipients report that
they never got the message then L-Soft recommends that the
system administrator check the LISTSERV® logs to
find out what happened to the job.
To generate a quick report on the current job, (as long as tracking has been switched on for the job in question) select the type of report to create. LISTSERV® Maestro can produce four basic types of reports depending on the type of recipients and recipient data used in the job:
- Event distribution over time - A simple line graph showing number of responses over time.
- Sum of events - A bar graph that shows the number of recipients that clicked on each URL and/or opened up the e-mail message.
- Event details - Displays a summary of the report type and time period of the report. Allows the user to select encoding and time zone for the data when it is downloaded. Only personal or anonymously tracked jobs will generate any output in this type of report. If jobs that were unique or blind tracked are included in the report, they will be ignored. This data is downloadable and can be used in statistical software packages for analysis.
- Recipient details - Displays a table that contains the details (the profile) of each recipient that triggered one of the tracked events that are displayed by the report, optionally with a count of how many times this happened. Only personal or anonymously tracked jobs will generate any output in this type of report. If jobs that were unique or blind tracked are included in the report, they will be ignored. This data is downloadable and can be used in other statistical software packages for analysis. Select the encoding for the data before downloading. This type of report is not available for quick reports.
Next, select the source data for the report type. There are five choices depending on the type of message and the tracking selected for the job
- Open-Up events This option charts all the open-up events for a job, only available for HTML messages.
- Click-Through events (all links bundled) This option bundles all click-through events together into one variable charted on the report.
- Click-Through events (all links separate) This option creates separate variables for each click-through event that is tracked.
- Open-Up and Click-Through events (all links bundled) This option bundles all the open-up events into one variable and all the click-through events into a second variable charted on the report. This type of data source is only available for HTML messages.
- Open-Up and Click-Through events (all links separate) This option creates separate variables for each of the open-up and click-through events. This type of data source is only available for HTML messages.
Figure 42 Delivered Jobs Quick Reports
Click OK to continue.
A temporary report with the settings selected will be generated and displayed on the screen. This report will not be saved (it can always be run again from the delivered jobs screen) unless the link Create a new report with this report as a template located at the bottom of the report is clicked. Clicking this link will open the edit report page of tracking reports. Simply save the report in its present form, or change the name of report, the type, or the data sources.
Figure 43 Bar Chart Report of the Sum of Events Over a Time Period
The same data is shown below in a different report form.
Figure 44 Line Chart Report of Events Distributed Over Time
