LISTSERV Maestro Maintenance and Support Options
What is Covered?
Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are included. The maintenance package also includes the integrated F-Secure Anti-Virus system, which protects your email lists from harmful computer viruses.
Customers with maintenance and support looking to upgrade to a larger license always receive at least 80% credit for previous purchases, ensuring that their investment in LISTSERV Maestro remains protected for as long as the software is kept under maintenance.
When is Coverage Available?
Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during L-Soft holidays. View a list of L-Soft holidays.
What is Your Response Time?
During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.
L-Soft Technical Support Address
(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)
L-Soft Software Tune-Up
The L-Soft software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance. With an L-Soft software tune-up you can rest assured knowing that your site is in good working order.
Book Your Software Tune-Up
Customers with perpetual LISTSERV Classic (20-list license or higher), LISTSERV HPO or LISTSERV Maestro licenses and current maintenance are eligible for the free, annual software tune-up service. Other customers can sign up for the software tune-up service for a flat fee of $250 (United States and Canada). Please contact us for pricing information in other countries.
LISTSERV Maestro Overview | Feature Checklist | Operating Systems | Hardware Requirements
License Sizes & Pricing | Maintenance & Support | Remote Installation | Renewal Details
Download Evaluation | Request Information
LISTSERV is a registered trademark licensed to L-Soft international, Inc.
All other trademarks, both marked and unmarked, are the property of their respective owners.
See Guidelines for Proper Usage of the LISTSERV Trademark for more details.