L-Soft has a disaster recovery plan in the event of a significant disruption to ListPlex. A significant disruption may include a significant disruption for the Internet Service Provider (ISP). The plan outlines the key recovery steps to be performed during and after a disruption so that normal operations can be restored as soon as possible.
Technical recovery will be performed only in the event of a significant disruption. In the event of a disaster, the following customers will be given priority for recovery at the secondary site:
All other hosted customers will be recovered at the secondary site:
The specific disaster recovery objectives are to:
There are significant dependencies between and supporting technical groups within and outside L-Soft. This plan is to coordinate with customers to enable their own recovery. The plan is not intended to outline all the steps or recovery procedures that customers need to take in the event of a disruption, or in the recovery from a disruption.
The overall DR strategy of L-Soft International, Inc. is summarized in the table below. These scenarios and strategies are consistent across the technical layers (user interface, reporting, etc.)
A disaster recovery event can be broken out into three phases, the response, the resumption and the restoration.
Response Phase: The immediate actions following a significant event |
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Resumption Phase: Activities necessary to resume services after team has been notified |
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Restoration Phase: Tasks taken to restore service to previous levels |
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The following are the activities, parties and items necessary for a disaster recovery response in this phase.
Step |
Components |
Identify issue, page on call/designated responsible individual |
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Identify the team members needed for recovery |
Selection of core team members required for restoration phase from among the following groups:
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Communicate the specific recovery roles and determine which recovery strategy will be pursued |
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During the resumption phase, the steps taken to enable recovery will vary based on the type and duration of the issue. If decision is made to monitor primary site recovery only, then the disaster recovery team will:
Otherwise, the disaster recovery team will execute the following steps:
Step |
Components |
Initiate Failover |
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Complete Recovery |
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Test Recovery |
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Failover deemed successful |
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During the restoration phase, the disaster recovery team will execute the following steps:
Step |
Components |
Determine when failback to original data center will be pursued |
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Original data center restored |
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Complete Failback |
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Test Failback |
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Determine whether failback was successful |
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