Corporate > Jobs at L-Soft > Bethesda, Maryland > Sales Representative

Jobs at L-Soft: Sales Representative

L-Soft is a pioneer in asynchronous digital communications, connecting organizations, groups and individuals with shared interests across the globe. Join our international company and play a pivotal role in shaping the future of email communications. We're seeking an organized, helpful and ambitious Sales Representative to manage existing customer relationships, renew maintenance and support agreements, handle sales administration and drive customer satisfaction and growth through digital interactions.

The following includes essential duties and responsibilities.

Customer Relationship Management

Proactively engage with existing customers throughout the sales cycle via various channels (email, calls and online meetings).
Maintain a schedule of customer renewals and establish proactive contacts for upselling add-on products and services that benefit customers.
Develop and maintain strong relationships with purchasing contacts by keeping them updated on the latest services, tech tips and other email resources.

Renewals and Maintenance

Keep support and maintenance services up to date and renewed for customers.
Quote prices and handle all required sales administration for orders obtained.
Follow up and promptly close customer renewals and other purchases.
Contact customers without support and maintenance to bring them up to date with their licensed products.

Sales Support and Service

Enter client data and other sales-related information into company databases (Oracle), ensuring data accuracy and contact updates.
Coordinate with the sales and support team to ensure an overall positive customer experience.

Reporting and Goal Achievement

Report monthly on goal achievements related to proactive customer contacts for add-on products.

Collections

Contact customers via email or phone to collect past-due accounts; escalate when necessary.

Other duties may be assigned.

L-Soft is the maker of LISTSERV^®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

Please see our corporate employment policy for important general information.